Angus Underground

Standing Behind Your Product

Episode Notes

The show starts off talking about calving in different seasons, and then some breaking news about the very first Bruin Hologram Calf being born! Then they dive into some topics as a continuation of last week: how to ensure customer satisfaction, and practicing just plain old good business. They give personal examples of how to make it right with your customers, what happens when you have to fire a customer, and why surrounding yourself with customers that get you on a personal level is so important.

Mentioned in this Episode:

Montana Ranch

Rafter 5M Land & Cattle

Bruin Ranch

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GeneBrokers.com

Quotes:

• “Just do the right thing.”
• “What it comes down to is, I love these cows, and I love what I do and it's my most favorite thing in the world.”
• “The first one is standing behind your product and ensuring the satisfaction of your customer. It’s the most basic and good business item you can practice.”
• “If you surround yourself with customers that get you on a personal level and treat things the same way you are, they end up liking similar types of cattle, they have similar types of goals.”